1. What is Bleu Bayou Jewelry?

• Bleu Bayou Jewelry is an independently owned company dedicated to offering unique and timeless jewelry pieces. Our mission is to provide stylish, affordable jewelry that fits anyone's personal style.

2. Who can shop at Bleu Bayou Jewelry?

• We cater to all. Our diverse collection ensures there's something for everyone, regardless of personal style or preference.

How long does delivery take?

• We guarantee delivery within 3-10 business days. You will receive a tracking number once your order has been shipped, so you can monitor its progress.

General Tips:

• Avoid Contact with Chemicals: Remove jewelry before swimming, bathing, or applying lotions and perfumes to prolong its life and maintain its appearance.
• Regular Inspections: Regularly check your jewelry for any signs of wear or loose stones, and seek professional repairs if necessary.
• Gentle Handling: Always handle

Stainless Steel:

• Cleaning: Use a soft cloth with mild soap and water to clean your stainless steel jewelry. Avoid harsh chemicals and abrasive materials.
• Storage: Store in a dry, cool place, preferably in a jewelry box or pouch to prevent scratches and maintain its shine.
• Maintenance: Regularly polish with a stainless steel jewelry cloth to keep it looking new.

Sterling Silver:

• Cleaning: Use a silver polishing cloth or a mild soap solution to clean your sterling silver jewelry. Avoid exposure to harsh chemicals, like bleach or chlorine.
• Storage: Store in an airtight container or a tarnish-resistant pouch to prevent oxidation.
• Maintenance: Periodically polish to maintain its shine. If tarnished, use a silver cleaner designed for sterling silver.

CZ Diamond:

• Cleaning: Clean with a soft brush and warm soapy water. Rinse thoroughly and dry with a lint-free cloth.
• Storage: Keep in a padded jewelry box or a soft cloth pouch to prevent scratches.
• Maintenance: Regularly inspect settings for any loose stones and handle with care to preserve its brilliance.

Moissanite Diamond:

• Cleaning: Use a mild soap solution and a soft brush to clean your Moissanite jewelry. Rinse well and dry with a soft cloth.
• Storage: Store separately in a jewelry box to avoid scratches.
• Maintenance: Check the settings regularly to ensure the stones are secure, and avoid exposure to harsh chemicals.

Leather:

• Cleaning: Wipe with a damp cloth to remove dirt. Avoid soaking in water and keep away from harsh chemicals.
• Storage: Store flat in a cool, dry place away from direct sunlight to prevent fading and cracking.
• Maintenance: Apply a leather conditioner occasionally to keep the leather soft and supple.

Titanium:

• Cleaning: Clean with mild soap and water, and dry with a soft cloth. Avoid abrasive cleaners that could scratch the surface.
• Storage: Store in a separate compartment or a soft cloth pouch to prevent scratches from other jewelry.
• Maintenance: Titanium is highly durable but may still require occasional polishing with a titanium-specific polish to maintain its finish.

What kind of care instructions will I receive?

• With every purchase, we include comprehensive care instructions to help you keep your jewelry looking its best. These guidelines cover proper cleaning, storage, and general maintenance.

How do you ensure the quality of your jewelry?

• We personally wear and test each piece to assess its durability. Any product that does not meet our strict quality standards will not be sold.

Where do you source your products?

• Our products are sourced through a reputable third-party wholesaler. Each piece is carefully selected to meet our high standards of quality and durability.

What Do I Do If There Is a Problem With My Order?

If you encounter any issues with your order, we're here to help! Follow these steps to resolve any problems:

1. **Identify the Issue:**
- Check your order for any defects, incorrect items, or sizing issues.
- Take clear photos of the problem areas to assist in the resolution process.

2. **Contact Us:**
- Email us at bleubayoujewelry@gmail.com with your order number and a detailed description of the issue.
- Attach the photos of the defective or incorrect item to your email for faster processing.

3. **Resolution Process:**
- Once we receive your email, the owner will personally review your case to ensure a prompt and satisfactory resolution.
- For defective items or wrong sizes, we will arrange for an exchange.
- If a return with a refund is necessary, ensure the item is unused and returned in its original packaging within 3 business days.

4. **Follow-Up:**
- We will keep you updated throughout the resolution process via email.
- If additional information or actions are needed from you, we will provide clear instructions.

Your satisfaction is our priority. Please reach out with any concerns, and we'll make it right. Thank you for choosing Bleu Bayou Jewelry!